With regards to physical items posted Australia Post have changed their delivery time frames for standard post from 4 January 2016 and can take between 2 to 6 days business days to deliver (excluding weekends and public holidays). Orders should therefore be placed well in advance to ensure items are received on time. All products are processed and posted within 24 - 48 hours of having received cleared payment and sent in protective packaging. Products are backed by a 30 day money back guarantee, if a defect is found with the product it will either be replaced or refunded. With regards to edible icing image cake toppers, colours may vary slightly at times due to differences between computer screen resolutions, mobile phones and tablet’s this is not considered a defect